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دانلود رایکان مقاله انگلیسی ISI با موضوع نقش رضایتمندی شغلی در رابطه بین برتری تجاری و OCB

عنوان فارسی مقاله:

نقش رضایتمندی شغلی در رابطه بین برتری تجاری و OCB: صنعت هتلداری ایران

عنوان انگلیسی مقاله:

Role of Job Satisfaction in the relationship of Business Excellence and OCB: Iranian Hospitality Industry

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مشاهده توضیحات کامل و خرید ترجمه فارسی با فرمت ورد تایپ شده:

بخشی از مقاله انگلیسی :

6.Implications

6.1.Theoretical implications

The outcomes of this empirical study are important to the quality literature on hotel quality management and hospitality organizational studies plus these links have never been studied previously. Since employee satisfaction significantly affects their organizational citizenship behavior within a hospitality organization, it may be an opportunity for hospitality managers to focus and increase the frontline employees or even they may be able to increase the overall employee satisfaction levels. The studied Business Excellence practices are proved to be significantly affective in frontline employee satisfaction. Therefore, the tourism and hospitality authorities can improve employee job satisfaction through Business Excellence practices.