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فشار کار میان فردی در کار: یک منظر خستگی جدید مرتبط برای سلامت پرسنل بیمارستان

عنوان انگلیسی مقاله:

Interpersonal strain at work: A new burnout facet relevant for the health of hospital staff

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بخشی از مقاله انگلیسی :

4. Discussion

The central aim of this study was to investigate a new specific burnout dimension related to social interactions at work, namely interpersonal strain, and its relationships with emotional dissonance and health symptoms in a sample of hospital workers. In doing so,the role played by interpersonal strain was compared with the one played by the well-established core burnout facets, namely exhaustion and cynicism. A second aim was to explore the mediating role played by interpersonal strain, exhaustion and cynicism in the relationship between emotional dissonance and perceived health symptoms.

Results revealed that emotional dissonance is positively related with interpersonal strain, as well as, with exhaustion and cynicism, and that the strongest relationship is with interpersonal strain indeed. The requirement to suppress or fake the emotion felt in work interactions not only implies an effort that chronically becomes energy consuming (exhaustion) and demotivating (cynicism), but it seems to activate a negative and detached response to social interactions at work (interpersonal strain). This preliminary result is consistent with the idea, derived from the COR theory (Hobfoll, 1989), that interpersonal strain may represent a psychological strategy to protect individual resources threaten by emotional dissonance. The role of emotional dissonance as a key variable related to burnout among health-care professionals was also confirmed.